Frequently Asked Questions

Pet Boarding FAQ

  • What is your minimum age when accepting a dog for boarding or daycare?

    1 year old and must be spayed or neutered 

  • Can my pet catch a disease by being around other pets?

    No, all pets that board are vaccinated 

  • My dog drinks non-stop when he gets home from Pooch Hotel. Why does s/he come home so thirsty?

    Your pet is having so much fun playing all day! Sometimes they didn't get a drink before pick up. Fresh filtered water is always available.

  • Can all of my dogs stay together in the same suite?

    When your dogs stay with us, they aren't seperated. It's like a slumber party. And some even sleep in bed with me!

  • Do you give discounts for multiple pets?

    There is no discount for multiple pets. Our prices are very competitive and reasonable.

  • While my dog is boarding with you, will they be taken out for walks?

    Walks are not necessary because we have a huge back yard the size of a dog park.

  • My pets like to have toys with them. Can they have their favorite toys while boarding with you?

    Yes of course! It's most important for every pet to be very comfortable and feel like they are at home at Auntie Lisa's house.

  • My dog is on a special diet. Can I bring in my own food?

    Everyone brings there own food. Dogs always do better on their usual diet.

  • Are you able to administer medication if my dog needs it?

    Yes, we are.

  • Is your location air-conditioned?

    Yes it is, and they have a flat screen TV also!

  • My dog lost weight during their boarding visit. Is that normal?

    Yes because they are playing so much with friends! Our dog yard is always very active.

  • Do you accept all breeds of dog?

    No, we do not accept any guard dog breeds or pitbulls.

  • Can I bring my dog’s own bed?

    We provide all beds and food dishes for you.

  • What times can I drop off and pick up my dog?

    We are open 7 days a week, but hours vary on the day.

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Pet Grooming FAQ

  • What vaccinations do you require?

    Rabies distemper and boardatella .

  • How do I book a grooming appointment?

    Call us, text us, or follow this link.

  • How long will the grooming service take?

    Generally 2-4 hours depending on breed and size.

  • Do you kennel dry dogs?

    No, everyone is hand-dryed and never put in a cage.

  • Will my pets be kenneled before/after the groom?

    No, we are  cage-free. If your pet isn't friendly or if you just prefer for them to be by themselves, a a private suite is available.

  • Can I stay and watch my pet being groomed?

    We dont mind if you stay and watch as long as it doesn't disturb your pet or others. 

  • Will my pet be sedated?

    Never.

  • How much training do your have?

    Over 20 years experience grooming pets.

  • Can groomers provide flea and tick treatment for my dog?

    We have an all-natural flea shampoo and a de-flea process for an additional charge.

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